Shipping & Production Policy

At McRae & Co., we believe the best things are worth a little extra care. Many of our products are thoughtfully made to order, combining custom designs, quality materials, and hands-on craftsmanship to create something uniquely yours.

We appreciate your patience as we bring your order to life!

Processing & Production Times

Embroidered & Appliqué Apparel

Each embroidered or appliqué item involves multiple steps, including fabric preparation, cutting, placement, embroidery, and finishing.

• In-stock apparel: Please allow up to 2 weeks for production before your order ships.

• Apparel not currently in stock: Additional processing time may be required to source your selected style, size, or color. Certain products are sourced from overseas and can take up to 8 weeks to arrive. 

• Complex or highly customized designs: Production may require additional time depending on the details of your order.

We will do our best to communicate any significant production delays.

Other Custom Products

Production times for other custom merchandise, including printed apparel, accessories, and specialty items, may vary depending on the product, materials, and customization requirements.

Please refer to individual product descriptions for specific production estimates when available.

Please note: Production and processing times are separate from shipping transit times. The estimated delivery date should account for both.

Handcrafted With Care

Many McRae & Co. products incorporate hands-on craftsmanship. From selecting and preparing fabrics to creating appliqué designs and completing embroidery, each piece receives individual attention.

Because of this process, slight variations in stitching, fabric placement, appliqué edges, and finishing may naturally occur. These subtle differences are part of the handcrafted character of our products and make each creation unique.

We carefully inspect our merchandise before shipping to ensure it meets our quality standards.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery destination.

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery times vary depending on the shipping carrier, destination, and selected shipping method.

Please remember that selecting an expedited shipping method does not automatically expedite production.

Shipping Delays

While we make every effort to complete and ship orders within the estimated timeframe, occasional delays may occur due to:

• Apparel or material availability

• High order volumes or seasonal demand

• Complex custom designs

• Carrier disruptions or severe weather

• Holidays or circumstances outside our control

If we anticipate a significant delay with your order, we will contact you with updated information and any options available to you.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at hello@mcraeandco.com.

We will do our best to update your address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost, Delayed, or Damaged Packages

Once your order has shipped, tracking information will be provided when available.

If your package appears delayed or lost, please contact us at hello@mcraeandco.com so we can help investigate the issue with the shipping carrier.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photographs when possible.

We will review the situation and work with you toward an appropriate resolution in accordance with our Returns & Refund Policy and applicable law.

Rush Orders & Special Requests

Need something by a specific date?

We understand that many of our products are created for special occasions, celebrations, game days, and meaningful moments.

If you have a specific deadline, please contact us at hello@mcraeandco.com before placing your order.

We are happy to discuss your timeline and let you know whether expedited production may be possible.

Rush production and delivery dates are not guaranteed unless specifically confirmed by McRae & Co.

Returns & Exchanges

Because many of our products are custom-made to order, all sales are final, except where a remedy is required by applicable law or provided under our Returns & Refund Policy.

Please carefully review sizing charts, product descriptions, and customization selections before purchasing.

For complete details, please refer to our Returns & Refund Policy.

Questions About Your Order?

We're always happy to help!

If you have questions about production timelines, shipping, or an upcoming order, please reach out to hello@mcraeandco.com.

Thank you for supporting McRae & Co. and allowing us to create something special for you.

Made for YOUR moments.